15 Sep Its Official – EHR's are a commodity
During my days selling an electronic health records, I would often get into client conversations regarding the features...
Consumerism
29 Sep Day 40 through Day 5: Its all a blur
Blur (blûr) v. To make indistinct and hazy in outline or appearance; obscure. To smear or stain; smudge. To lessen the perception of As those who follow this blog know, we have been counting down from the 90 day mark toward our grand opening. The actual...
13 Jul Day 54: Learning from AMEX why membership has its privileges
* This is a guest post by Stephen Gaines, our Director of Membership Experience at Crossover Health. He will be talking about his role, what he does, and how everything we do is focused around how the Crossover brand can consistent deliver an exceptional experience...
27 May Day 65: Proof is in the Passion – Crossover Explained
Posted at 10:15h
in Consumerism, Crossover, Direct Practice, For Employers, Leadership, Value
3 Comments
Passion Tonight I attended an awesome charity event called Savannah's Organic Ranch. Savannah was a beautiful girl stricken with cancer whose last wish was to pass along her love of organic farming. The spark that was her life and encapsulated in her last wish has fueled...
25 Sep Customer Disservice: Health Care #FAILs again and again
Disservice (dĭs-sûr'vĭs) A harmful action; an injury An act that is not just Our health care system is completely devoid of customer service. It is pathetic. I took my son to have a simple tympanostomy (ear tubes) procedure this morning. I show up, sign in and take my seat...
25 Sep Sermo makes the connection: Health Reform leads to Cash-based Practices
Connection (kə-nĕk'shən) n. The act of connecting. The state of being connected An association or relationship Sermo finally makes the connection between all the health insurance reform conversations and the inevitable consequence of pushing a large percentage of providers toward a cash based practice. I have highlighted the...
02 Jul Whats the new spelling for the AMA? S-E-R-M-O
Spelling (spĕl'ĭng) n. The forming of words with letters in an accepted order; orthography. The art or study of orthography or the way in which a word is spelled. Whoa . . . just ahead of a 21% cut in physician salaries we have an epic battle shaping...
06 Mar The Vitality Index: The Return of the Health Care FICO Score
Vitality (vī-tăl'ĭ-tē) The capacity to live, grow, or develop. Physical or intellectual vigor; energy. The characteristic, principle, or force that distinguishes living things from nonliving things. I am finding it hard to use financial analogies these days to explain health care concepts given recent events. It’s...
03 Mar Audacity of Reality: Patients must pay for health care
Audacity (ô-dăs'ĭ-tē) n. Fearless daring; intrepidity. Bold or insolent heedlessness of restraints, as of those imposed by prudence, propriety, or convention. I read with amusement this article on the idea that doctors have the audacity of to be charging for their services at the time they provide...
12 Feb Personal Health Advisor: The Perfect Care Coordinator
Posted at 13:48h
in Advisory Services, Consumerism, Crossover, Entrepreneurship, For Employers, Innovation, Transparency, Value
1 Comment
Coordinator (kō-ôr'dn-ā'shən) n. The act of coordinating The state of being coordinated; harmonious adjustment or interaction. I am finishing up some more of my postings related to the Innovators Prescription, but prior to do so I wanted to highlight a key insight mentioned when evaluating the disruptions required...