Remarkable member satisfaction
Metric | Traditional Primary Care | Crossover Health Medical Group |
---|---|---|
Scope of Service | Medical Only | Medical, Physical, Behavioral & More |
Primary Visit Length | 15 Minutes | 30 Minutes |
Specialist Referral Rate | 20%1 | 10% |
Average Wait Time for New Patient Appointment | more than 3 weeks 3 | 1 day |
Average Wait Time on Day of Visit | 20+ minutes 4 | less than 5 minutes |
Net Promoter Score | 40% (Kaiser) | 84.4% |
Total Healthcare Spend per Patient per Year | --- | 30%+ lower per patient |
1. Aetna White Paper. “A First Look at National Referral Patterns from Primary Care Practices.” October 2012. 2. Average visit cost calculations include copays and co-insurance/deductibles and are calculated from our claims database. 3. New York Times Sunday Review. “Waiting and waiting.” July 7, 2014. 4. Press Ganey 2014 survey results.