As a member of Crossover Health, your employer has paid your annual membership fee. This gives you access to all of the health services we provide at your “home” clinic as well as other Crossover clinics you may choose to use (for instance, if one of our locations is closer to your home than your office). Furthermore, you will never receive a bill from us. You only pay the required co-pay amount, if any, at the time of your appointment as noted on the fee schedule for this employee health benefit.

Some fees for our services will vary based on your deductible maximum out-of-pocket status, and all of this is kept current on your secure Crossover account so that you are charged accurately. In short, there is no complicated paperwork or insurance submittals with this benefit.

The choice is yours! You are not required to switch your primary care physician to use our services. In fact, you can use us in conjunction with your current physician and you don’t need a doctor’s referral to see our Active Care providers (Chiropractic, Physical Therapy and Acupuncture).

Your personal health information is protected by federal privacy and security regulations. Crossover Health complies with HITRUST to protect personal health information, following standards for privacy, security, and network architecture. As a separate medical group, Crossover does not share identifiable health information with your employer. Any violation of this privacy policy by your employer or any other person is a clear violation of HIPAA legislation and carries significant legal and financial consequences.

For Crossover Health members, the onsite VSP vision center can place your order for lenses and/or frames through your VSP plan. Lenses/frames may be purchased out-of-pocket if you don’t have VSP or you have exhausted your VSP benefit for the year.